NIL achieves the Cisco Webex Contact Center Specialization

The Cisco Webex Contact Center Specialization designation demonstrates NIL’s expertise in Cisco Webex Contact center solution. NIL is the first company in Slovenia and one of the few in the CEE region to achieve this title.

NIL, part of the Conscia Group, is proud to announce it has achieved the Cisco Webex Contact Center Specialization. This invitation-only program is available to selected Cisco partners that have the knowledge and a proven track record in selling, designing, implementing, and supporting Cisco Webex Contact Center solutions. NIL is the first company in Slovenia and one of the few Cisco partners in the CEE region to achieve this title.

“We are honored and proud to achieve the Cisco Webex Contact Center Specialization. It shows NIL has the skills and knowledge to help our contact center clients improve conversions, customer satisfaction scores, and client revenues. This achievement adds yet another layer to our already deep expertise in collaboration technologies and solutions,” said Robert Turnšek, CTO at NIL.

The Cisco Webex Contact Center is a unified, omni-channel contact center solution that is centrally managed and administered from the cloud to improve operational efficiency and reduce costs. Cisco Webex Contact Center brings businesses innovation, flexibility, and agility of the cloud with security and scalability. As a result, companies can build a modern, innovative contact center architecture designed to maximize positive customer experiences, while in turn laying the foundation for long-lasting relationships.

Cisco Webex Contact Center is a best-in-class contact center in the cloud solution with advanced analytics capabilities – which is especially important for contact center managers who want in-depth performance insight . They can monitor the operational and business performance of agents, locations, teams, systems, and outsourcers in real-time. In addition, the cloud-based central command center enables them to administer contact center operations, resources, and interactions from a single place. That significantly reduces administrative overhead and at the same time helps you establish a consistent and personalized customer experience,” added Turnšek.

The Cisco Webex Contact Center Specialization is just the latest Cisco designation achieved by NIL. NIL’s additional Cisco partner designations, specializations or authorizations focused on collaboration include the Advanced Collaboration Architecture Specialization and Collaboration SaaS Specialization, among others. NIL has been at the forefront of the advanced contributors to Cisco’s technologies, learning curriculum, and value-added solutions as a strategic partner since 1992. NIL first achieved the Cisco Gold Partner status in 1995 and has, to this day, succeeded in reconfirming it. The company has also been a Cisco Learning Partner since 1993 (today, a Cisco Platinum Learning Partner), as an additional indication of its long tradition of Cisco expertise and proven track record.

NIL’s Contact Center and Collaboration Solutions

To learn more about our collaboration solutions and services, see the following solution pages:

For more information on how your business can benefit from Cisco Webex Contact Center solutions, please contact us.

More information about NIL

NIL is part of the Conscia Group.