When we ask IT managers about their experience, they usually reply that the complexity of this technological ecosystem is making their lives more difficult, not easier. As you bring more and more solutions into your organization, it gets progressively harder to keep everything under control, manageable and secure. Eventually, there is not much left of that great promise of business efficiency.
The core of the issue rarely lies with technical solutions, but lack of their alignment with business goals and poor integration into workflows and operations. We all know how “deploy and leave” approach boosts user satisfaction. Yes, the new technologies for workplace do significantly improve productivity, but only when they’re implemented around your users and your business goals.