Improving customer satisfaction: reconfirming ISO 9001 and ISO/IEC 27001 certifications

We again confirmed the ISO 9001:2008 and ISO/IEC 27001:2013 certifications, proving our commitment to continuous improvement of customer satisfaction.

In highly competitive markets and with ongoing digital transformation, even technically excellent solutions prove insufficient for gaining traction. To succeed, a solution must provide clear business value to customers and must go through continuous improvements.

One of our efforts to achieve that level of service delivery was setting up a quality and a security management system, which are yearly audited by an independent agency and confirmed with certifications ISO 9001:2008 and ISO/IEC 27001:2013. These activities reflect our active approach to business process improvements and upgrades to solutions’ efficiency, reliability, and security.

Continuous service and customer satisfaction improvements are some of our key business objectives. Successful yearly audits of quality and security management are revealing our ongoing commitment to provide customers with the best possible solutions for their business needs,” said Vasko Berden, CEO, NIL.

ISO 9001:2008 is an internationally recognized standard that sets out the criteria for a quality management system. The standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. By repeatedly attaining the ISO 9001:2008 certification, we are demonstrating that our customers enjoy continuously improved services and solutions, which deliver them real value and help achieve their business goals.

ISO/IEC 27001:2013 is an acclaimed standard for information security management systems (ISMS). Attaining this certification means proving that we have established standardized risk management processes and IT systems for handling sensitive enterprise data so that they remain secure. As an IT services and cloud provider for organizations worldwide, our solutions are strongly integrated into clients’ business processes, and this obligates us to maintain the highest level of credibility and trust. Through years of experience and with long-lasting partnerships with clients from the military sector, finance and government, we have proven that we provide the highest levels of security and maintain the trust that our partners expect. The ISO 27001 certification recognizes our efforts in assuring data security and demonstrates our position as a trusted partner on a global scale.