The Cisco Gold Provider Certification highlights credibility in the marketplace, the highest customer satisfaction, and outstanding performance in selling, installing, and supporting Cisco solutions.
We’re proud to announce that Conscia Group (NIL is part of Conscia) has renewed the status as one of the few Cisco partners to achieve the Cisco Gold Provider Certification in the world. The accreditation demonstrates Conscia’s ability to provide the highest level of service across all Cisco technologies and continuously support our customers with established customer success practices.
“Being at the top in selling, installing, and supporting Cisco solutions is one of Conscia’s main values. Of course, high customer satisfaction is also at the core of our work and we’re extremely happy that this effort has been recognized by Cisco with renewing the Gold Provider Certification. This proves our continuous effort in building credibility at the marketplace so we can provide the best solutions for our clients,” said Robert Turnšek, Chief Technical Strategy Director at NIL, part of Conscia.
Conscia has met all the requirements as set forth by Cisco, and has been recertified as Cisco Gold Certified Provider worldwide. The Cisco Gold Provider Certification proves commitment to deliver excellent services and solutions to customers and emphasizes Conscia’s market leadership in Cisco’s Data Center, Networking, Collaboration, Security, Cloud, and Automation/Orchestration solutions.
Additionally, Conscia group has achieved the following Cisco Powered Service designations in the following categories: Secure Access, Cloud Managed Security, Managed Business Communications, Cisco SD-WAN, and Infrastructure as a Service.
In recent years, Conscia has made significant internal investments in trainings, process optimization, and a suite of new tools to enable the comprehensive customer support through the entire solution or service lifecycle; from on-boarding and support to the eventual upgrade. Conscia now employs certified Customer Success Managers, trained Renewal Managers, and Adoption Consultants. They are supported by the expertise and audited processes of the Conscia Center of Excellence in Customer Experience (CX).
This approach isn’t limited to new products or solutions; we understand business use cases change, and we review the existing solution deployments to ensure our customers are adopting all of the relevant features and functionalities in the right way, and help them to expand these solutions successfully within their business. We also delivery regular technology strategies and roadmaps to ensure our customers have a clear vision.