Firewalls are the first line of defense in network security and an integral part of a business’ overall cybersecurity strategy. Firewalls need to be smarter than ever to secure what is, in effect, a moving target. To remain effective and protect your business, firewalls require regular maintenance, monitoring, and management.
Modern Firewalls have multiple updates and policies for threat protection. A Managed Firewall service is a proactive approach to having these updates applied, and security policies configured and monitored to remain current.
A Managed Firewall is a service that ensures:
- The firewall is working as it should be
- All issues with the firewall are resolved quickly and efficiently
- There are clear, well-maintained firewall rules that are modified when required
- Policies, patches, and software updates are managed and applied at the optimal time
Why buy Managed Firewall services?
A Managed Firewall service reduces the cost and risk of self-managing your company’s firewalls.
To maintain security and business continuity, it is essential to configure firewalls correctly and keep them upgraded, patched, and monitored.
However, it takes considerable resources and skills to do this properly and many businesses don’t have those.
By investing in a Managed Firewall service, you can enjoy a number of benefits, such as:
- Avoiding the cost of expensive security-skilled personnel
- Allowing the IT team to focus on core business while preserving their peace of mind
- Safeguarding business continuity
- Protecting brand, loyalty, and revenue
Risks from inadequate resourcing of your firewall management:
- Exposure of the company infrastructure to attacks
- Network downtime from firewall device failures
- Network downtime from infrastructure compromises
- Compliance violations
- Firewall performance issues when multiple upgrades and patches are eventually undertaken
- A false sense of security
- Impact on reputation, customer loyalty, and revenue when problems arise
Get the best Managed Firewall for your business needs
The Managed Firewall service provides management, monitoring, support, firewall alerts in order to maintain security and business continuity without having to invest in expensive resources and processes.
NIL Managed Firewall services include features such as:
- ISO27001 compliant services delivered from NIL NOC
- 24×7 proactive monitoring of key device metrics, availability, health, and configuration
- 24×7 NOC remote support and incident management
- Engagement with equipment Vendor TAC support at all critical incidents
- Alerting and deploying critical security patches
- Annual software upgrades
- Policy and rule-based changes
- Creation and configuration of VPNs
- NGFW policy tuning (URL, AMP, IPS)
- Backup of policies and device configurations
- Access to Conscia Management portal
- Automatic and Executive Summary reports
- Status meeting with reporting
Firewall management generally excludes hardware maintenance, which is purchased separately.
Why choose Managed Firewall by NIL, part of Conscia?
- Security is our focus ICT area: Conscia has over 20 years of experience in the ICT industry (NIL is part of the Conscia group). We employ over 400 engineers in 6 European countries in various ICT areas and security is certainly our strongest area.
- Any level of co-management of your ICT environment: NIL supports you with a broad selection of managed services that are optimised to fit your needs. Our Managed Services range from ‘out-tasking’ maintenance or incidents to a full outsourcing solution, where NIL takes complete operational responsibility for your ICT environment and any level in-between.
- Full lifecycle services: We deliver secure infrastructure solutions and 24/7 managed services to clients with complex needs spanning the entire lifecycle, from design and implementation to operation and optimization. We can also deliver trainings and knowledge transfer to your technical teams.
- Single point of contact: Since our service offer covers networking, cybersecurity, and data center & cloud, we can provide you with a Service Delivery Manager as a Single Point of Contact when it comes to the operation, optimization, escalation, and reporting of the entire managed service.
- Complemented with SOC services: In addition to NOC security services, we are also offering you SOC Managed Detection and Response (MDR) services that cover a broad range of threats based on extensive network and endpoint activity monitoring, as well as proactive approaches to incident detection, such as threat hunting.
- Data protection: Our service keeps most of your data on your premises and operates in a fully ISO 27001-certified environment.
Managed Service Table
We offer the Managed Firewall service in 4 tiers:
Conscia Managed Firewall services |
Basic |
Standard |
Advanced |
Premium |
| 24×7 Access to NIL NOC | ✓ | ✓ | ✓ | ✓ |
| Access to NIL Management Portal | ✓ | ✓ | ✓ | ✓ |
| Dedicated Service Delivery Manager | ✓ | ✓ | ||
| Dedicated Security Lead Engineer | ✓ | ✓ | ||
| Incident management: restoring normal service operation | 8×5 | 24×7 | 24×7 | 24×7 |
| Incident management: vendor TAC support engagement at critical incidents | ✓ | ✓ | ||
| Incident management: managing defective hardware replacement (RMA) process | ✓ | ✓ | ||
| Monitoring and event management: proactive monitoring of key device metrics detailing device availability and hardware health | 24×7 | 24×7 | 24×7 | |
| Monitoring and event management: alerting upon monitor-detected anomalies | 24×7 with
up to 2 hours response |
24×7 with
up to 1 hour response |
24×7 with
up to 1 hour response |
|
| Monitoring and event management: alerting vendor-critical updates | ✓ | ✓ | ✓ | ✓ |
| Configuration management: daily backup of device configurations | ✓ | ✓ | ✓ | |
| Change enablement: implementing changes | 8×5 | 8×5 | ||
| Change enablement: policy and rule-based changes | 3 per month | ✓ | ||
| Change Enablement: VPN Creation and configuration | 3 per month | ✓ | ||
| Release Management: performing operating system-critical updates (patching) | 3 per year | 3 per year | ✓ | |
| Release Management: performing operating system-minor upgrades | 1 per year | 1 per year | ||
| Release Management: performing operating system-major upgrades | 1 per year | |||
| Monthly automatic report containing incident statistics | ✓ | ✓ | ✓ | ✓ |
| Monthly executive report containing monitoring, incident, and patching details | ✓ | ✓ | ✓ | |
| Monthly executive report also including change management, software update and upgrade details | ✓ | ✓ | ||
| Scheduled status meeting with reporting | Quarterly | Monthly | Monthly | |
Next Generation Firewall Services |
||||
| URL filtering change (reactive service) | 3 per month | ✓ | ||
| Intrusion prevention review and setting (proactive service) | Quarterly | Monthly | ||
| Malware protection review and setting (proactive service) | Quarterly | Monthly | ||
| Automated vulnerability scanning of external estate with report and recommendations | Yearly | |||
Ready to secure your server environments?
Get in touch to schedule a free consultation or request a custom offer tailored to your needs to keep your servers secure, available, and compliant.