Case

Downtime is just a distant memory after Anticimex switched to Conscia

Pest Control company Anticimex is a global group with offices in 18 countries. Half a year ago, they switched to Conscia as a network provider - and got rid of their downtime. SD-WAN as a service and LAN as a service fulfilled the promises.

Pest Control company Anticimex is a global group with offices in 18 countries. Half a year ago, they switched to Conscia as a network provider – and got rid of their downtime. SD-WAN as a service and LAN as a service fulfilled the promises.

Now we have access to specialists 24 hours a day,

Elin Rydström

Group IT Operations Manager

Immediate help from specialists prevents downtime

Anticimex was looking for a new supplier – and the choice fell on Conscia’s SD-WAN as a service and LAN as a service. Conscia’s solutions involve a high degree of monitoring, and the Conscia Automated Response Agent, CARA, handles first-line support.

“Preventive thinking is embedded in the entire solution and its software. It is well thought out, modern, and largely cloud-based. We have access to monitoring and alarms, which means that we are on the ball before it rolls off and can avoid downtime,” says Elin Rydström.

Initially, she was hesitant about whether CARA would handle First line support in SD-WAN as a service and LAN as a service. But that hesitation quickly disappeared.

“It works really well, and it’s really innovative.“

Elin Rydström thinks the best thing about the solution is that so many problems are identified and solved automatically by CARA and that the issues that CARA cannot handle go directly to a specialist.

“We go directly to the Third line, where we get professional help from Conscia’s experts. That Conscia has cut the middleman saves time, and we arrive at a solution much faster. That’s the right thing to do,” she says.

Global support 24/7 with SD-WAN as a service

Downtime is now history. The problems that have arisen have all been solved within the time specified by the SLA, says Elin Rydström.

“Then, we also sharpened the SLAs. When something has happened, it is ready within an hour.“

With operations in several time zones, it is absolutely necessary for Anticimex to have access to specialists around the clock, every day of the week. Anticimex has a support agreement from Conscia 24/7.

“We must be able to get help regardless of time,” says Elin Rydström.

Savings with SD-WAN as service / LAN as service

In addition to the improvements in operations, Anticimex also sees a financial gain in the change. Most of Anticimex’s global offices have switched to Conscia’s solution, which means financial savings for the local subsidiaries.